Frequently Asked Questions
Delivery takes how long?
Once received your order is packed and shipped (the next business day). From there it normally takes (2-5 business days, depending on the destination). If you haven’t received your order within 10 business days please call us on 1300 791 740.
Pole length, how do I know which size to get?
Pole length is determined by your height.
Your height Pole length
5’02” and under (<160cm) 105cm
5’03” – 5’05” (160cm-166cm) 110cm
5’06” – 5’08” (167cm-174cm) 115cm
5’09” – 5’10” (175cm-179cm) 120cm
5’11” – 6’01” (180cm-186cm) 125cm
6’02” – 6’04” (187cm-194cm) 130cm
6’05” and over (>195cm) 135cm
Foldable or adjustable pole, which is best for me?
Foldable poles have the benefits of fixed length poles while being able to also be packed - so the best of both worlds.
Fixed length poles are stronger than two or three pieces put together. Fixed length poles - disadvantages: Can't be compacted down for easy transportation/ storage, and can't be used for different users of different heights.
Adjustable poles - advantages: Super convenient when travelling, easy to carry on public transport or to store at home. * Note that only 3-piece poles collapse small enough to fit in a suitcase.
Adjustable poles - disadvantages: Not suitable for people lacking hand strength (eg. arthritic fingers) as they may not be able to tighten the mechanism well enough. Besides that, the mechanism bears risk of wearing out (unlikely) or corroding over time (possible in coastal areas where there is salty air). Most adjustable poles are aluminium poles, and aluminium is a relatively soft metal resulting in possible. Adjustable poles made from carbon are more expensive but much stronger and usually lighter than aluminium poles.
Travelling with Nordic Walking Poles
Both our pole models make travel easy. The adjustable poles fold down to 66cm, while the foldable poles have a pack size of under 40cm.
Lifespan of poles
The lifespan of your poles will depend on both, their quality and how you treat them. At Nordic Academy we recommend only high quality LEKI poles which are designed to withstand regular use and should be enjoyed for many years.
Rubber Pads and Wrist Straps
The two parts of a pole that are most prone to wear and tear are the tips and the wrist strap.
Tips on LEKI poles are made from Tungsten Carbide rather than cheaper metals which means they are much more durable than cheaper alternatives. Using rubber pads on hard surfaces such as roads or footpaths are made from volcanic rubber. They do last very long; being rubber, they will evnetually wear out. Please noter: do not use rubber pads off-road.
The wrist strap is the part of the pole you have most contact with so it needs to be both comfortable and durable. The wrong wrist strap can feel like wearing shoes that are too small – they will pinch and blister your hand. To gain most power from your arms, look for a wrist strap that cushions the whole hand and ensures that the pressure applied can be distributed evenly. At Nordic Academy we only stock properly constructed wrist straps and they come with an industry standard six month warranty.
View recommended replacement parts
LEKI, who are they?
LEKI is the leading Nordic Sports brand in the world. Nordic Academy is proud to be a LEKI stockist.
LEKI has been producing high quality ski poles and trekking poles for decades, now they also excel with their Nordic Walking range. They are German in design and quality and are ideal for any terrain or climate. All LEKI Nordic Walking poles use the important Salomon licensed wrist strap to ensure function and comfort.
Finding an instructor
Nordic Walking is a deceptively technical sport and we highly recommend getting some expert instruction so you can get the best total body workout. Spending a couple of hours learning Nordic Walking technique will set you up for a lifetime of enjoyable exercise. You can find a qualified instructor by visiting the Nordic Academy website here.
Finding a walking group
Nordic Walking is a sport you can enjoy on your own, but it’s even more fun when you are with a group. To find a friendly group near you visit our Facebook page or the Nordic Academy website.
30 Day Money Back Guarantee
All our products come with a 30 day money back guarantee so if you change your mind you will receive a full refund for the price of the product. (Note the refund does not include postage). To arrange the return of goods please email info@nordicacademy.com.au or call 1300 791 740.
Free Shipping Offer
We are pleased to offer free shipping/delivery for orders over $50. To qualify simply ensure the total value of products in each order is more than $50.
Shipping Policy
Orders up to $50 incur a shipping fee of $8 Australia wide. We use Australia Post regular parcel service. As the delivery is done by an external party, Nordic Academy cannot be held responsible for any failure to observe those delivery times. It is therefore understood and agreed that the customer will not be entitled to withdraw or modify the order made for any reason, including without limitation, for any delay in delivery.
If however delivery has not been occurred within 20 days from the indicated delivery date, you may elect in writing to cancel the order and you will receive a full refund (including shipping fees).
Return Policy
All our products come with a 30 day money back guarantee so if you change your mind you will receive a full refund for the price of the product. (Note the refund does not include postage).
We want you to be happy with your purchase. Goods may be returned within 30 days of purchase for exchange, credit or refund. Goods must be returned, unused and in as new condition with all packing materials, tags etc. Return freight costs are the buyer’s responsibility but will be refunded if the return is a result of our fault. Please include an explanation of why you are returning the goods and what action you would like us to take. This offer is in addition to your Statutory Rights. Please contact us before returning goods so we can work out the speediest and most cost effective resolution of your issue.
Contact Nordic Academy Australia Pty Ltd by email: sales@nordicacademy.com.au or on 1300 791 740 during office hours, Monday to Friday 9am - 5pm (AEST).
